Real estate investing is not an easy business and almost always, your work days would be overwhelmingly full. One great way to get your life back if you're in the real estate industry is to offload answering phone calls to an answering service.
Some of the best answering services for real estate investors are Call Porter, PatLive, VoiceNation, Ruby, AMBS Call Center, Map Communications, Propertyware Answering Service, SignMore, Jills Office, QTMS, CMS, Advanced Answering, AnswerMTI, Specialty Answering Service, and Answering Real Estate, Inc
This blog features a detailed review of all these answering services so you can identify which one suits your business best!
An answering service is a third-party company that answers calls or relays messages on your behalf.
While the job description may seem simple, the tasks of an answering service are actually very crucial to any business including real estate.
If you're still unsure about using an answering service for your real estate investing business, check out these benefits:
Any unanswered or unreturned call for a real estate business might mean the loss of a potential client.
Since there are answering services that work 24/7, any business owner can capture leads at any time of the day.
Note, however, that most answering services can only answer basic questions in their rapid response. You still have to follow up on these clients if you want them to convert.
While a constantly ringing phone is a sign of a thriving business, you should not always answer the phone if you are in the middle of a meeting or closing deals. The client you're talking to may perceive your action as disrespectful.
Using a real estate answering service to connect calls can help you avoid these scenarios.
Your deal meetings with potential clients won't be interrupted and you are also able to address potential clients through their phone call.
Potential clients can call at any time. If your phone is always on to entertain them, you wouldn't have time for your family or friends. The use of a real estate answering service can help you maintain a work-life balance.
Your potential clients get some basic answers and you can call them again when you are available.
A live real estate investor answering service means your potential leads or clients can talk to a real person anytime they contact your business.
They won't be answered by an automated voice-over which can be frustrating on their part.
In other words, a live answering service can help you avoid negative impressions on your real estate investing business by acting like a seamless extension of your team.
It can also reduce your operating costs because you are only charged per call as opposed to hiring a personal virtual assistant that you pay hourly and has hidden fees.
Not all real estate answering service companies are created equal. To help you determine which answering service fits your real estate investing business best and offers really good service, look for the following:
Below are the top real estate answering services you should check out for your real estate investing business!
Aside from our assessment, read the reviews for these services online so you can make the right choice.
Call Porter is a top answering service run by real estate investors. They understand the whole process of real estate investing and the marketing dollar it requires.
Moreover, Call Porter offers a custom phone number you can add to all your marketing materials.
They have a 24/7 service delivery which means they can answer your calls round the clock except for major holidays.
The call agents of Call Porter are all highly skilled. The company ensures that its virtual receptionists answer with knowledge of the nuances of the real estate industry.
Lastly, Call Porter can be integrated into the CRM you're using for your real estate business.
The best thing about PatLive is that their virtual receptionists are industry-trained like they're in-house employees.
They've been doing this type of training since the 1990s so it's no wonder they're one of the best real estate answering services.
Similar to CallPorter, PatLive offers 24/7 service delivery even on major holidays. They can also be integrated into the CRM and other third-party apps you're using for your business.
PatLive has an application as well that comes in mobile and web versions. This app will send you push notifications if you received a call and if PatLive already performed an action for you.
VoiceNation has been around since 2002 but they only transitioned to be a live answering service in 2009.
They can answer your calls 24/7 365 days of the year and update you about your calls and messages through their app so you can streamline productivity and make more money.
If you're looking for an answering service with bilingual voice operators, VoiceNation should be your top choice. Their call operators are fluent in both English and Spanish so you won't be missing any leads.
Moreover, VoiceNation can provide live chat services in support of your communications phone answering service needs. They can manage your website's chatbot and live chat if you want them to.
Although Ruby is not solely catering to the real estate investing business, they have worked with over 13,000 businesses and some of which are focused on the real estate investment industry. They are also used by many leading real estate agents.
Similar to the previous services listed here, Ruby has a mobile app you can use to control call schedules. Through the app, you can hand out call-handling instructions on the Ruby platform.
Ruby has a 24/7 answering service 365 days a year. What's more, they can answer live chats, too, and you'll receive transcripts of this in your email.
AMBS Call Center is one of the oldest answering services in the market. They've been around since 1932 and were formerly a medical answering service.
AMBS has a lot to offer for your real estate investing business. They can help you answer phone calls through a virtual receptionist or property management answering service, schedule appointments, etc.
As part of its answering service, AMBS also has an inbound sales lead capture system that feeds leads directly to your web forms or CRMs.
They also have voicemail messaging that transcribes voicemails and sends them to your email. Other features you might find useful include an automated attendant, mass notification, and a client call portal.
Map Communications have been in the business for 30 years. They provide high service quality to many popular names not only in the real estate investing industry.
Map Communications offers receptionist services and communications call center services for real estate investors.
The latter is preferred by many real estate investors because it helps in capturing leads, customer support, direct response campaigns, business continuity, and more.
This company's live answering services work 24/7 365 days a year. Aside from helping you capture leads, they can help you qualify them so your marketing strategies are more targeted. They also have call tracking which allows you to evaluate MAP calls.
Propertyware Answering Service is another top company you should look into if you want callers exclusively handling real estate.
Their voice agents can answer without any call scripts and provide high service quality, unlike other answering services.
Moreover, Propertyware Answering Service focuses on property stakeholders, real estate investors, and rental managers. Thus, they have a lot of different tools and features aside from answering calls.
This service can also help in lead capture and tracking so you can maximize your marketing budget. And since this is a call solutions provider, they can integrate your phone call data into your account and CRM.
SignMore's property-focused receptionists can answer your calls 24/7. They do this 365 days a year including holidays.
Aside from answering your calls, they can also manage your live chats. They can log in to both your website and Facebook page and chat with potential clients.
Another feature of SignMore is its lead qualification services. Whether they get a call or a chat from your lead, they'll ask qualifying questions to identify which of them are most likely to convert.
As an extra feature, you can have their property receptionist integrate their service into your calendar so you're automatically scheduled to contact them.
Jills Office is an affordable answering service you can employ for your real estate investing business.
Their virtual receptionists are all US-based so you don't have to worry about thick accents or other issues with non-native speakers.
You also have the option to forward calls to them when you're busy or every time. They are always on standby no matter how little you need them.
Another great offer of Jills Office is their outbound calls. You can use them in scheduling follow-ups on motivated sellers or make cold calls on a prospective buyer.
Since Jills Office has an app and web portal, you'll be notified on calls in real-time and you'll also get a full report of what transpired.
QTMS has live great customer service specialists that can answer your calls 24/7 year round. They'll give you access to a local number or toll-free number, but you can also bring in your existing business number.
QTMS has been in the business for 30 years. While they initially catered to medical calls, they have expanded and are now catering to other industries.
Even if you are a small investor or already managing a large company, they can accommodate your calls. If you are interested to work with them and learn about their pricing, you can ask them for a quote.
CMS understands that potential clients don't want to be stuck in automated voice mail systems.
Hence, they offer a reliable answering service that works 24/7 for real estate investing businesses and other industries.
The team behind CMS aims to add personal touch to the answers so you get more qualified leads.
You can customize the script they're using so your potential clients are more satisfied when contacting you.
After they talk to your potential clients, they'll send the message to you via phone call, email, fax, or text message. They can also schedule these messages so they don't bother you during the night.
Advanced Answering is another service that works year-round 24/7. All their live operators are highly competitive because of their strict training procedures.
Moreover, their callers are practiced to be patient, efficient, and respectful so your callers don't feel pressured.
If you wish their sales team to qualify your sales leads, you can provide them with a brief list of questions they can ask your callers. This way, you can determine which to call back.
The calls are recorded precisely as it is so you can get the details of your caller and follow up with them if you need to.
AnswerMTI has been providing virtual receptionists to a lot of industries since 1987. Their answering service is live 24/7 even on weekends and holidays.
You can use their service to handle your call overflows or you can forward all your calls to them if you're super busy.
All their virtual receptionists and agents are trained in call screening, appointment setting, and more. They are also bilinguals so they can handle all of your clients.
AnswerMTI does not outsource its services offshore. They are headquartered in Atlanta, Georgia, and handle all calls in-house so they can provide you only the best service.
Specialty Answering Service has 300 agents that can handle more than 30,000 inbound calls for real estate.
They are available 24/7 7 days a week for large and small businesses. They also work during holidays so you won't miss important client calls.
All their call agents are trained to answer calls within three rings or less. They will relay the message of the caller to you promptly via phone call, email, or text whichever you prefer.
Specialty Answering Service also recognizes that the United States has become more and more diverse.
Hence, they offer a team of bilingual operators who can speak both English and Spanish.
Answering Real Estate, Inc. is a real estate specialized company that has a guaranteed flat monthly for large and small businesses.
You won't be charged overage fees even if you use the allotted minutes per month.
The live receptionists of Answering Real Estate, Inc. are available 24/7. These receptionists underwent intensive training so they are highly reliable, polite, and professional.
What's more, their live receptionists are trained in lead capturing and appointment scheduling. If you need these two tasks to be accomplished, using Answering Real Estate, Inc. is highly recommended.
Their receptionists are also bilingual in English and Spanish so your callers won't be frustrated with communicating their needs and you get great business results.
Many real estate investors can't go without an answering service and it's easy to understand why. Answering services help them maintain a work-life balance, prevent missed calls, and avoid call interruptions!
If you're a real estate investor using an answering service in capturing and qualifying leads, you may want to use an equally effective strategy so you can scale your business. That is to buy leads from lead generation platforms!
One of the best sources of highly motivated leads in real estate investing is Property Leads. We offer exclusive leads that are generated from SEO! We believe in the quality of our leads so we won't trap you in a contract.
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(207) 309-3949
sales@propertyleads.com
